Digital Mindset Insights

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Theme 1: Openness and agility vs. persistence

Q1: I am the first to try out new digital tools and learn how to include them in my work.
Q2: I enjoy trying out new digital tools and ways of working.

Theme 2: Proactive vs. reactive

Q3: I’m always keeping an eye out for ideas that could make my work or our services easier.
Q4: When someone suggests something new, I’m happy to jump in and see how it works.

Theme 3: Creativity vs. process discipline

Q5: I’m happy to question ways of working that don't work for us anymore.
Q6: When processes stop working, I like to get back to basics.

Theme 4: User-focus vs. organisation-focus

Q7: I am always listening to the ideas and comments from people who use our service to inform improvements.
Q8: I always start any discussions about service changes by asking if it will make things better for the people who use the service.

Theme 5: Speaking up vs. keeping the peace

Q9: I talk about what isn't working and encourage others to do the same, so we can work on it together.
Q10: I learn from ideas that are different from mine and see them as useful, not as personal criticism.

Theme 6: Learning to fail better vs. avoiding failure

Q11: Willingness to talk about and learn from failure is critical to success.
Q12: A willingness to try new things is a sign of good leadership.